Operations & Clients Manager

Employment Type

Full-time and multiple positions

Job Location

Working Hours

Job Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Operations & Clients Manager. The ideal candidate will serve as a key liaison between our international clients and our internal design team. This role is critical to ensuring smooth communication, accurate file handling, and timely delivery of projects that meet client requirements.

The successful candidate must have strong communication skills, excellent attention to detail, and the ability to work in a fast-paced, multicultural environment.

Key Responsibilities

Handle all company accounts, email accounts, and correspondences with clients.
Act as a liaison between clients and the design team, forwarding client requirements, feedback, and updates to team members, and ensuring clear communication both ways.
Manage and forward all project files, order deliveries, and revisions between clients and team members.
Ensure that all project deliveries are accurate, on-time, and in line with client requirements.
Double-check and verify files before final delivery to clients.
Respond promptly and professionally to all client inquiries, questions, and updates.
Maintain proper backups of all orders, revisions, and final deliveries.
Coordinate closely with the CEO, Design Head, and Senior Graphic Designers to align on project requirements, timelines, and quality standards.
Ensure all projects are delivered within the agreed deadlines, while maintaining a professional standard of quality and accuracy.
Help management maintain workflow discipline, professionalism, and office decorum.

Qualifications & Requirements

Minimum Bachelor’s degree in any field.
At least 2 years of experience working in a fast-paced, multicultural environment.
Excellent command of the English language (both written and spoken).
Strong attention to detail and ability to double-check work before submission.
Proficiency in computer usage, file handling, email management, and communication tools.
Familiarity with the latest digital tools and AI applications will be a strong plus.
Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
Professional attitude with the ability to work independently as well as in collaboration with senior management and creative teams.

Skills Required

Client communication & relationship management
File handling & project coordination
Time management & multitasking
Problem-solving & critical thinking
Team collaboration & leadership support
Tech-savviness (comfortable with digital tools and AI-based applications)
High level of professionalism and accountability